Terms of Service

These terms apply when you shop with DC Kids Brand ("we", "us"), a children's fashion retailer operating in Ghana. Placing an order means you accept them.

1. How ordering works

• Orders remain pending requests until we confirm them with you on WhatsApp.
• Prices are in Ghana cedis (GH₵). Product totals are calculated by our system when you order. Delivery is not included and is confirmed separately based on your location.
• Payment is arranged with us on WhatsApp, where we send you the payment details. This site does not collect card, bank, or mobile-money details.
• Every order has a receipt you can view, print or share from the shop, your account or the order tracking page.

2. Wholesale orders

Wholesale prices apply per piece with a discount, from the minimum order quantity (MOQ) per item shown at the time of ordering. Fewer pieces of an item than the MOQ are charged at the retail price.

3. Pre-orders (China)

We take three kinds of China pre-order: bulk orders for resellers, personal orders sourced for one family, and the DC Kids picks we list in the shop ourselves.

All pre-orders are paid in full before we order from China. We confirm the total and send the payment details on WhatsApp; there is no deposit and no balance due on arrival. Delivery timelines for pre-orders are estimates and can shift with shipping and customs; we keep you updated.

4. Availability and pricing errors

All items are subject to availability. If an item in your order is out of stock, or a listing contained an obvious pricing error, we will tell you before confirming and you may adjust or cancel that item at no cost.

A crossed-out price is the price the item sold for before the sale. The welcome discount for joining our WhatsApp list comes off the first retail or pre-order placed with the number that joined, once per number. It does not apply to wholesale prices and cannot be exchanged for cash. If that order is cancelled, the discount can be used again.

5. Delivery

We deliver nationwide in Ghana through third-party riders and transport services. Risk in the goods passes to you on delivery. Please check your items with the rider where possible.

6. Exchanges and returns

• Tell us on WhatsApp within 48 hours of delivery about any defect, damage, or wrong item, and we will exchange it or refund what you paid for that item.
• For hygiene reasons we cannot accept returns of worn or washed items, or items without their original packaging, unless they were defective.

7. Reviews

Reviews you publish must be honest and lawful. We may remove reviews that are abusive, fake, or unrelated to the product.

8. Our liability

Nothing in these terms removes rights you have under Ghanaian consumer protection law. Beyond what the law requires, our responsibility for any order is limited to the amount you paid for it.

9. Changes and contact

We may update these terms; the current version always lives at this page. Questions: WhatsApp +233 54 919 3805 or [email protected].

See also our Privacy Policy.