Customer care
How can we help?
Quick answers about ordering, sizing, delivery and returns. Or message DC Kids directly for personal help.
Frequently asked questions
Do I need an account to order?
No. You can browse and check out as a guest. Signing in is optional and keeps your order history, addresses, wishlist and reviews together.
Can I order through WhatsApp?
Yes. Choose WhatsApp checkout to create a pending order and open a pre-filled message. DC Kids will confirm availability, delivery and payment with you in the chat.
How do I pay?
On WhatsApp. After you place your order, we confirm availability and the delivery charge in the chat and send you the payment details. Pre-orders are paid in full before we order from China.
How do China pre-orders work?
There are three kinds: the DC Kids picks we list in the shop, personal orders sourced for your family, and bulk orders for resellers at wholesale prices. Pick an item or send us a photo on WhatsApp. Every pre-order is paid in full before we order from China; we confirm the closing date and estimated arrival first.
Shipping and delivery
- DC Kids delivers nationwide in Ghana through third-party riders and transport services.
- Delivery is not included in the product total; the cost depends on your location and we confirm it on WhatsApp.
- Provide a reachable phone number, full address, city or area, region and a helpful landmark at checkout.
- For an order update, use the tracking page or message us with your order number.
Returns and exchanges
Tell us on WhatsApp within 48 hours of delivery if an item is defective, damaged or different from what you ordered. Keep the item unworn, unwashed and in its original packaging while we review it.
Hygiene-sensitive, worn, washed or unpackaged items can't be returned unless they were defective. See the complete conditions in our Terms of Service.
Size guide
Available size labels and prices appear on each product. Children grow differently and supplier measurements vary, so age labels are a starting point, not a guaranteed fit.
- Compare the listed size with clothing or shoes that currently fit your child.
- When unsure between two sizes, send the product link and your child's measurements on WhatsApp.
- Confirm the selected size in your cart before sending the order or paying.
About DC Kids
DC Kids Brand brings stylish, comfortable children's fashion and baby essentials to families across Ghana, serving both retail customers and wholesale resellers.
Visit us at ECOWAS Plaza Building, Kasoa-Adade, Ghana, or follow @dckidsbrand on Instagram and TikTok.